For safety reasons person(s) with head or back injuries, including any other disabilities, pregnant women and small infants including persons wearing a cast or any type of motion-limiting device may not use any of the inflatables as they are susceptible to injury from fall , bumps or bouncing and are not permitted in or on an inflatable unit at any time.
Delivery to address specified by lessee (customer). Lessee grants right to enter said property for the delivery and pick up of the unit at anytime Lessor Bounce Delight (hereinafter collectively referred to as "BD") deems necessary in unsuitable weather conditions, domestic violence, riots, hazardous situations or any other unsuitable condition that could possibly cause damage to the unit or those attempting to use it. The contractual agreement will be considered complete in these instances and no refund shall be given. Lessee is responsible for securing the items rented during their rental time frame and for a 2 hour time period beyond the scheduled pick up time to allow the drivers to return and secure the equipment.
Delivery Area: Our delivery includes setup and take down and delivery areas currently includes the following areas: (Mississauga, Oakville, Burlington, Etobicoke, Vaughan, Toronto) for a flat fee of $50 not including the Dry /Wet Slide. Delivery for dry / wet slide is $110. For other cities not listed in the Greater Toronto Area please call (416) 804-4400 for delivery rate
Rental Periods: Rentals are for full day except other arrangements are made with our staff, overnight rentals can be arranged in secure or fenced in areas. The unit must be accessible to Bounce Delight staff for pick up by 8 am the following morning. For a second day of rental, please speak to office staff.
Deposits/Payments: $50 deposit for all orders. Full and complete payments must be made 7 days prior to the date of the event. Deposits should be paid by credit card on our secure website or via the telephone or email money transfer or by certified cheque mailed to 42194 – 128 Queen Street South, Mississauga, ON L5M 1K8. No cash on delivery orders allowed. If you do not wish to use a credit card a 100% payment must be received within 72 hours of the order being placed in order to secure your contract. This payment can be made by certified cheque, money order or other forms of guaranteed funds. Uncertified personal cheques are not accepted. Acceptable forms of payment are: Visa / Master-card / American Express / Certified Cheque / Money Order / Email money transfer only. Please read Safety/ Rental Rules sheet in its entirety for additional rules and instructions
Yard Requirements: The surface on which we set up the inflatable must be flat (no more than 8 inches of slope over a distance of 15 feet) and clear of any sharp objects, such as sticks and rocks, as well as pet droppings. There should be no low hanging tree branches or power lines overhead. We do not take our products up/down steps, hills or steep inclines to set up. If you rent an inflatable and our delivery team encounters one of these hazards which will impede or prevent set up we will set up in the next best location on the property as determined by our staff. In the event the entire location is unsuitable for set up we will cancel and NO REFUND WILL BE GIVEN, as it is the consumer’s responsibility to read and know these policies before placing an order. Units can not be set up on your neighbor’s property or public property without express written consent and a signature from the responsible party for that property
Electrical Requirements: We recommend a grounded outlet on a dedicated 20-amp circuit breaker to run the blower that keeps the inflatable inflated
Substitutions: From time to time bounces are damaged or picked up in otherwise unusable conditions causing the need to substitute your requested item. We will make every effort to contact you to allow you to make the second (2nd) choice decision and if you can not be located we will make the decision for you. In the event this occurs, which is very rare, we will discount the substituted unit for the inconvenience you have suffered. We will not be held responsible for this inconvenience in any other manner. We reserve the right to refuse service at any event, if in our staffs’ opinion, it would not be safe to set up or allow the use of our equipment
Cancellation / Weather Policy
Cancellations for a full refund must be done by 6 PM a full 7 days prior to your scheduled event date. Late cancellations after this period will receive a future delivery date within the current delivery season with no cash or credit card refund issued at all. In the event of inclement weather or potential for inclement weather (we use weather.com for guidance) a rain date can be set by the client for any date during the current delivery season. The decision to deliver or not due to weather is determined by Bounce Delight and not the client. Due to insurance regulations we are not allowed to set up in rain, high winds, lightening or situations where the local weather forecast a 40% chance of rain or worse. It is for the safety of our clients and their guests when these decisions are made. All clients have a delivery window time regardless of the actual event start time and this time window is what we use to determine when deciding to cancel or attempt delivery. As always, we require 48 hours to reschedule an event or call for approval if you are attempting to reschedule within a shorter notice to ensure that delivery can be accommodated. Once you place an order this contract is considered as accepted by you and will be adhered to regardless of advance signing of the contract or signature at delivery. If you place an order and change your mind, follow the proper cancellation procedures to avoid being charged the full fee and receiving a rain date for something you no longer want/need.
Rental Unit Problems: In the event of any problems with the operation of the rental unit(s), it is the client's responsibility to contact the company immediately at (416) 804-4400 or via email at info@bouncedelight.com If there is no answer, you must leave a detailed message with the name of the renter, location of the unit, contact phone number, and the problem with the unit(s) operation. We will make every effort to respond via telephone or in person to your location immediately and rectify the problem. If we cannot respond via telephone or in person within a reasonable time we will prorate your usage of the unit
