Delivery Area: Our delivery area currently includes the Greater Toronto Area for a flat fee of $45 for deliveries from our warehouse location.
We will continue to expand our delivery area in the future.
Rental Agreement/Safety Rules/Operating Instructions: Upon making your reservation, you will receive an email with an attachment containing a
copy of our “Rental Agreement and liability waiver”, “Safety Rules and Safety Checklist”. Please read over these documents
and feel free to contact us via phone or email if you have any questions. You should fax the signed rental agreement and signed safety rules forms back
to us prior to the event at 416-981-8968, but with or without this agreement being signed in advance you are responsible for the order you
place via this web site or by phone, as all phone orders come through this web site to be placed. Your credit/charge card will be processed a full 7 days
prior to the events scheduled date and becomes non refundable for any reason at that point. You will however, be entitled to a company credit should you need to
cancel your date or reschedule for any reason as long as you notify us via email (info@bouncedelight.com) or
telephone message (416-722-9343) by 6 PM the day before the event.
Rain/Weather Policy: Cancellations for a full refund must be done by 6 PM a full 7 days prior to your scheduled event date. Late cancellations will receive a rain date with no cash or credit card refund issued at all. In the event of inclement weather or potential for inclement weather (we use weather.com for guidance) a rain date can be set by the client for any date during that delivery season. The decision to deliver or not due to weather is determined by Bounce Delight and not the client. Due to insurance regulations we are not allowed to set up in rain, high winds, lightening or situations where the local weather forecast a 40% chance of rain or worse. It is for the safety of our client and their guests when these decisions are made. All clients have a delivery window time regardless of the actual event start time and this time window is what we use to determine when deciding to cancel or attempt delivery. As always, we require 48 hours to reschedule an event or call for approval if you are attempting to reschedule within a shorter notice to ensure that delivery can be accommodated.
Deposits: 50% deposit for all orders. Full and complete payments must be made 7 days prior to the date of the event. Deposits should be paid by credit card on our secure website or via the telephone or by certified cheque or money order mailed to 42194 – 128 Queen Street South, Mississauga, ON L5M 1K8.
Methods of Payment: Visa, MasterCard, Certified Cheque. All checks are cleared through Tele Check merchant services. As aforementioned, full payment is due 7 days prior to your scheduled event date. NO PAYMENTS ACCEPTED ON THE DAY OF DELIVERY.
Rental Periods: All rentals are for 5 hours, overnight rentals can be arranged in secure or fenced in areas for an additional fee of $50. The unit must be accessible to Bounce Delight staff for pick up by 8 am the following morning.
Yard Requirements: The surface on which we set up the inflatable must be flat (no more than 8 inches of slope over a distance of 15 feet) and clear of any sharp objects, such as sticks and rocks, as well as pet droppings. There should be no low hanging tree branches or power lines overhead. We do not take our products up/down steps, hills or steep inclines to set up. If you rent an inflatable and our delivery team encounters one of these hazards which will impede or prevent set up we will set up in the next best location on the property as determined by our staff. In the event the entire location is unsuitable for set up we will cancel and NO REFUND WILL BE GIVEN, as it is the consumer’s responsibility to read and know these policies before placing an order. Units can not be set up on your neighbor’s property or public property without express written consent and a signature from the responsible party for that property.
Electrical Requirements: We recommend a grounded outlet on a dedicated 20-amp circuit breaker to run the blower that keeps the inflatable inflated.
Substitutions: From time to time bounces are damaged or picked up in otherwise unusable conditions causing the need to substitute your requested item. We will make every effort to contact you to allow you to make the second (2nd) choice decision and if you can not be located we will make the decision for you. In the event this occurs, which is very rare, we will discount the substituted unit for the inconvenience you have suffered. We will not be held responsible for this inconvenience in any other manner. We reserve the right to refuse service at any event, if in our staffs’ opinion, it would not be safe to set up or allow the use of our equipment.
Rental Unit Problems: In the event of any problems with the operation of the rental unit(s), it is the client's responsibility to contact the company immediately at 416-722-9343 or via email at info@bouncedelight.com If there is no answer, you must leave a detailed message with the name of the renter, location of the unit, contact phone number, and the problem with the unit(s) operation. We will make every effort to respond via telephone or in person to your location immediately and rectify the problem. If we can not respond via telephone or in person, we will prorate your usage of the unit.
